We're Here For You
Let's Talk
Have a question, a concern, or just want to say hi? Our team is real people who actually care — and we respond fast.
Email Support
Drop us a message anytime.
support@chromaclean.com
Support Hours
Monday – Friday
9am – 6pm EST
Response Time
We reply to all messages within 24–48 hours on business days.
Send Us a Message
Fill out the form below and we'll get back to you as soon as possible.
Quick Answers
The most common questions — answered right here.
Where is my order?
Once your order ships you'll receive a tracking email. Orders typically ship within 48 hours and arrive in 5–8 business days. You can also track your order on our tracking page.
Can I change or cancel my order?
We process orders quickly — if you need to make a change, email us within 1 hour of placing your order and we'll do our best to help. Once an order has shipped, we're unable to cancel it.
How do I return or exchange a product?
Not happy with your order? Just send us an email at support@chromaclean.com with your order number and we'll sort it out. We make returns easy.
Do you ship internationally?
Currently we ship within the United States. International shipping is coming soon — join our email list to be the first to know when we expand.
My product arrived damaged — what do I do?
We're so sorry! Email us at support@chromaclean.com with a photo of the damage and your order number. We'll send a replacement right away at no cost to you.